Frequently Asked Questions

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everything you need to know before arriving in THE RIVERA MAYA

What are your Tour Cancelation Policies

Refunds and Balance Payments: We do the best we can to service the needs of our clients and protect our small local vendors. To receive a full refund you may cancel any tour up to 7 days before departure.

If you cancel anytime within the 5 days prior to your tour you will pay a 100% of the tour fee plus a 5% administrative fee, or the cancelation policy as decided by the provider of your specific tour. We can however, in some cases, reschedule or offer credit towards a future visit.

Any “No- shows” for the tour will be automatically charged the full amount of the tour plus the 5% administrative fee.

Weather: If the trip is cancelations by the provider due to act of nature, or dangerous weather conditions, then you will receive a 100% refund.

Please remember we do not accept cancelations from anyone but the person that made the reservation, or the person themselves. This is to protect you.

The Price quoted is accurate to the best of our knowledge. The final Price may be higher /lower due to supplier price increase, new taxes or currency fluctuations. If the price is higher we will endeavor to contact you by email and telephone. Once notified, client agrees to pay all charges arising from this service. Client also agrees to pay for any damages or loss caused by client or client’s group, arising from this tour or service.

What if I want to change the date of the trip? While we will do our best to accommodate you all our tours are run by small local providers who are very popular and has limited tour spaces. For changes to the tour date you must request at minimum 36 hours in advance.

Our must Do's in the Riviera Maya and what don't you recommend to visit?

Go splash around in the crystal-clear waters of the Caribbean to exploring the stunning Mayan ruin sites. You have come so close, make the Chichen Itza trip! Swim in the sweet waters of hundreds of cenotes, do not miss this. Sail from Puerto Aventuras, swimming with turtles in Akumal. There is no shortage of adventures to be had! Choose from our list of full or half day tours, or choose a la carte and create your own unique experience. For that, our number one priority is service and the satisfaction of our guests. Although the Riviera Maya is a popular vacation destination there are still Off the Beaten Path options. We can arrange several things for your entertainment. Try from ceremonies with an authentic Mayan Shaman to a cleansing “temazcal ” sweat lodge. Float through the mangroves, as you marvel at the wild orchids and tropical bird life, or visit a local monkey reserve. The sky is the limit and you will not be disappointed! Contact us today to start to design the perfect vacation for you and your family.

Looking to go during the Winter of next year. Any tips for that? What is the best time?

The best months to visit the area are October thru May. The summer months are a great time if you like the less people and enjoy the heart.

If you want to avoid large crowds in the the area do not come during February, or Chirstmas or New Years week. That is when it gets busy busy.

Should I bring Pesos?

For the beach in Tulum and other places that do not have access to as much internet I would definately bring pesos. Other than that most places can charge your credit card. Make sure to bring cash for tips, other than that you should be fine with either us dollars or mexican pesos.

We suggest only taking out pesos from ATM's that are located inside a place where they are monitored, either inside a bank, grocery store or other to avoid cloning your card.