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Cancelation Policies

Tour Details

What are your Tour Cancelation Policies

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Refunds and Balance Payments: We do the best we can to service the needs of our clients and protect our small local vendors. To receive a full refund you may cancel any tour up to 7 days before departure. 

If you cancel anytime within the 5 days prior to your tour you will pay a 100% of the tour fee plus a 5% administrative fee, or the cancelation policy as decided by the provider of your specific tour. We can however in so cases reschedule or offer credit towards a future visit. 

 Any “No- shows” for the tour will be automatically charged the full amount of the tour plus the 5% administrative fee. If someone if too hungover or just doesn’t feel up

Weather:  If the trip is cancelations by the provider due to act of nature, or dangerous weather conditions, then you will receive a 100% refund. 

Please remember we do not accept cancelations from anyone but the person that made the reservation, or the person themselves. This is to protect you.

 
The Price quoted is accurate to the best of our knowledge. The final Price may be higher /lower due to supplier price increase, new taxes or currency fluctuations. If the Price is higher we will endeavor to contact you by email and telephone. Once notified, client agrees to pay all charges arising from this Service. Client also agrees to pay for any damages or loss caused by client or client’s group, arising from this tour or service. 

What if I want to change the date of the trip? While we will do our best to accommodate you all our tours are run by small local providers who are very popular and has limited tour spaces. For changes to the tour date you must request at minimum 36 hours in advance.

What Mexico Sol Tours
Offers You

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Experienced Guides

Hand Selected Guides based on your group and interests . We try to accommodate the whole groups needs

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Cancellation

We work with small and local vendors. We do our best to protect them and you. We make our best effort to reschedule to meet any situation. You can see our policies here.

What to Bring

As local experts we strive to make your enjoyment of the Riviera Maya exceed expectations. Please bring good walking shoes, bag, towel, change of clothes, bathing suit, and hat. We suggest extra $$ for purchases.

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Small Groups

We handcraft tours for people who don't like large group experiences. We are you. Let us make your stay amazing.

Vacations Start with
a Great Private Tour
in Rivera Maya

what our clients say about us

See our Google Reviews 

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